14-day right of withdrawal, clear steps and a refund within 14 days.
Your right of withdrawal
You can withdraw from your contract within 14 days without giving any reason. The period begins on the day on which you or a third party named by you received the goods. The full conditions can be found in our Cancellation policy.
How to withdraw
The quickest way is via our page Withdraw from contract. You can also send us your withdrawal by email to support@furfriends.shop or by post. An informal letter is sufficient.
Return address
FurFriends
Natalia Kratz
Alte Landstraße 243
40489 Düsseldorf
Germany
Please send the goods back within 14 days of your withdrawal and pack them well.
Return costs
You bear the direct cost of returning the goods.
Refund
We will refund all payments we have received from you no later than 14 days after receiving your withdrawal. We use the same means of payment that you used for the order. We may withhold the refund until we have received the goods back or you have provided proof that you have sent them back.
As our standard shipping is free, we refund the cost of the cheapest standard delivery (€0.00). We do not refund the surcharge for express shipping (€4.99), because you expressly chose this more expensive shipping method.
Compensation for loss of value
You only have to pay for any loss in value of the goods if it results from handling that was not necessary to check the nature, characteristics and functioning of the goods.
Damaged or wrong goods
If your goods are damaged, faulty or wrong, please write to us with your order number and photos at support@furfriends.shop. We'll quickly find a solution – replacement or refund.
Statutory warranty
The statutory warranty of 2 years from delivery applies.
As of: October 2026